Returns & Refunds policy

• Things that are modified or removed to test will not be returned.

• Items returned that aren’t the original item delivered will not be returned.

• Parts are uniquely identified by the markings on the part.

• Returns that are not in the same condition as when they were shipped (excluding items damaged during shipping and confirmed by a Parts Specialist at Infinite Service LLC) will not be accepted.

• All issues must be reported in the form of a letter sent by mail, email, or fax to determine if there is an issue with a specific piece of equipment.

• In the case of a broken or defective part:

  • Contact our customer care department at 1-(816) 441-7799 within 24 to 48 hours from the time you received the package, or do not accept the package from the shipper.

  • Do not send the part back before you have received an RMA (Return Merchandise Authorization).

  • The return of the part must include a return tracking number once it is sent back.

  • The item has to be returned within 7 business days from receiving the RMA.

  • The return address will be provided when we receive a call.

• Parts should be delivered to the address provided upon receipt of the RMA:

  • Items returned to Infinite Service LLC must be delivered to the correct address as stated in the RMA instructions at the cost of the customer.

  • When the item is returned, we’ll gladly provide a full refund of the purchase price in its original form or issue a replacement part.

  • When the item is returned, it will be inspected, and if approved, the credit request will be sent to the accounting department.

  • Refunds to customers are granted after the returned item is inspected and verified.

• We stand by our warranty and aim to provide peace of mind when you purchase a used auto part from us.

• For any concerns, please contact us at 1-(816) 441-7799.